Repair United (“Repair United,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal and business information provided to us through our website, communications, service requests, and business activities.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit the Repair United website, request a quotation, submit equipment information, communicate with us, or use our industrial electronics repair and related services.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name, company name, job title, and business contact information;

• Email address, telephone number, and business address;

• Information submitted through contact forms, quotation requests, or service inquiries;

• Equipment information, including manufacturer, model, part number, serial number, condition, fault description, photographs, technical information, and repair history;

• Shipping, customs, billing, invoicing, and transaction information;

• Communications between you and Repair United;

• Information necessary to provide repair, logistics, technical support, quality control, and related services.

We may also automatically collect certain technical information when you visit our website, such as IP address, browser type, device information, pages visited, referring websites, and general website usage information.

2. How We Use Your Information

Repair United may use collected information to:

• Respond to inquiries and quotation requests;

• Evaluate equipment and repair requirements;

• Coordinate diagnostics, repair, testing, quality control, logistics, and shipping;

• Communicate service status and technical information;

• Prepare quotations, invoices, shipping documents, and customs documentation;

• Manage customer and business relationships;

• Improve our services, website, and customer experience;

• Maintain business, accounting, compliance, and transaction records;

• Prevent fraud, misuse, or security incidents;

• Comply with applicable laws and regulatory requirements;

• Send business or service-related communications where permitted by applicable law.

We will not use personal information for purposes materially unrelated to those described in this Privacy Policy unless permitted by law or appropriate consent has been obtained.

3. Technical and Equipment Information

As part of our services, customers may provide technical information relating to industrial equipment, electronic components, control systems, repair history, failure conditions, or manufacturing processes.

Repair United will use such information primarily for evaluation, repair, testing, quality control, logistics, and related service purposes.

Customers should avoid providing confidential production data, passwords, proprietary software, trade secrets, or other sensitive information unless reasonably necessary for the requested service.
 

4. Sharing Information with Repair Partners and Service Providers

Repair United operates through a network of qualified repair centers, technical specialists, logistics providers, testing facilities, and other service partners.

Where necessary to provide requested services, we may share relevant information with these parties, including equipment specifications, photographs, fault descriptions, repair requirements, shipping information, and other technical information.

We seek to limit such disclosure to information reasonably necessary for the relevant service.

We may also disclose information to professional advisers, insurers, financial institutions, government authorities, customs authorities, or other parties where required for legitimate business purposes or compliance with applicable law.

5. International Data Transfers

Repair United serves international customers and may work with customers, repair partners, logistics providers, and other service providers located in different countries.

Accordingly, information may be transferred, processed, or stored outside the country in which it was originally collected, including in Vietnam and other jurisdictions involved in providing our services.

Where required by applicable law, Repair United will take reasonable measures to protect personal information transferred internationally.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, understand website traffic, improve functionality, and analyze visitor behavior.

Certain third-party website, hosting, analytics, or communication services may also use cookies or similar technologies.

Visitors may control cookies through their browser settings or available website cookie controls. Disabling certain cookies may affect some website functions.

7. Marketing Communications

Where permitted by applicable law, Repair United may use business contact information to communicate about our services, capabilities, industry information, or relevant business opportunities.

Recipients may request to stop receiving promotional communications at any time by using an available unsubscribe function or contacting us.

Service-related, transactional, legal, or operational communications may continue where reasonably necessary.

8. Data Security

Repair United takes reasonable administrative, organizational, and technical measures designed to protect information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no internet transmission, electronic communication, or data storage system can be guaranteed to be completely secure. Repair United therefore cannot guarantee absolute security of information transmitted electronically.

9. Data Retention

We retain personal and business information only for as long as reasonably necessary for the purposes for which it was collected, including service delivery, warranty administration, business records, accounting, dispute resolution, legal compliance, and legitimate business requirements.

Information may be retained for longer periods where required or permitted by applicable law.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you;

• Request correction of inaccurate information;

• Request deletion of certain personal information;

• Withdraw consent where processing is based on consent;

• Object to or restrict certain uses of your information;

• Request information regarding how your personal information is processed.

Certain requests may be subject to legal exceptions, identity verification, contractual requirements, or record-retention obligations.

11. Business-to-Business Information

Repair United primarily provides industrial and business-to-business services.

Information relating solely to a company, industrial equipment, product specification, or other non-personal business information may not constitute personal information under applicable privacy laws. Nevertheless, Repair United seeks to handle customer and technical information responsibly and confidentially.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, logistics providers, manufacturers, or other services.

Repair United is not responsible for the privacy practices, security, or content of independent third-party websites or services. Visitors should review the applicable privacy policies of those third parties.

13. Children's Privacy

Repair United provides industrial business services and does not knowingly target or collect personal information from children.

If we become aware that personal information from a child has been collected contrary to applicable law, we will take reasonable steps to delete or otherwise appropriately handle such information.

14. Legal Disclosure

Repair United may disclose information where reasonably necessary to:

• Comply with applicable laws, regulations, court orders, or governmental requests;

• Cooperate with customs, taxation, regulatory, or law-enforcement authorities;

• Protect the legal rights, property, or safety of Repair United, our customers, partners, or others;

• Investigate suspected fraud, misuse, security incidents, or violations of our Terms and Conditions;

• Establish, exercise, or defend legal claims.

15. Applicable Law

This Privacy Policy is governed by and interpreted in accordance with the applicable laws of the Socialist Republic of Vietnam, including applicable regulations concerning personal data protection.

Where mandatory privacy or data-protection laws in another jurisdiction apply to a particular individual or transaction, Repair United will seek to comply with those requirements to the extent applicable.

16. Changes to This Privacy Policy

Repair United may update this Privacy Policy periodically to reflect changes in our business operations, website, services, technology, or applicable legal requirements.

The updated version will be published on our website with a revised “Last Updated” date. Continued use of our website or services following an update will be subject to the revised Privacy Policy to the extent permitted by applicable law.

17. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, please contact:

Repair United via our website